Returns
If you wish to make a return the item must be returned to the store within 7 days from date of purchase. This includes postage time. Unfortunately we cannot offer a refund or exchange past 7 days. No exceptions. No refunds for in store purchases, only exchange or credit.
Please read these term carefully as by shopping with us you agree to our returns policy.
Please note orders cannot be cancelled or changed by email and will be fulfilled with the shipping address provided.
No refunds on items purchased during Flash Sales or Promotional Sales
AFTERPAY - Orders placed using Afterpay are eligible for a store credit ONLY. Afterpay orders are NOT eligible for refund.
To be eligible for a return, your item must be unworn, unused, no makeup or deodorant marks and in the same condition that you received it. It must also be in the original packaging with the swing tags still in place.
Please note there is no returns or exchanges on swimwear, underwear & earrings.
To complete your return, email us at alohaeveonline@gmail.com with your order number and a reason for your return.
Upon confirmation please post your item asap and keep your tracking number.
Aloha Eve, 1/29 Quondola Street, Pambula 2549 NSW
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm. We will then notify you of the approval or rejection of your refund.
If approved your refund will be processed, a credit will automatically be applied to your original method of payment, it will appear within a few days.
AFTERPAY - Orders placed using Afterpay are eligible for a store credit only provided they are not a sale item. Afterpay orders are NOT eligible for refund.
No refunds on items purchased during Flash Sales or Promotional Sales
Please note we only issue refunds for online sales, not instore purchases.
Sale items
Only regular priced items purchased online may be refunded, unfortunately sale items cannot be refunded. All sale items purchased online are considered Final Sale.
Exchanges
If you wish to exchange an item instore we require a receipt as proof of purchase. The item must be unworn and unused in its original packaging with swing tags still in place. Within 7 days.
Faulty Items
If an item is deemed to be faulty we will contact the supplier for a replacement if required.
Please do not return item to the manufacturer.
Gifts
If the online purchase was a gift, the refund will be returned to the original payment method and therefor the purchaser.
A gift purchased instore may be exchanged or a credit note issued within 14 days.
Shipping
To return your product please mail to: Aloha Eve, 1/29 Quondola St, Pambula NSW 2549, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs paid are non-refundable. If you receive a refund, the cost of initial shipping paid by us will be deducted from your refund. This ensures we are not out of pocket due to change of mind.
Depending on where you live, the time it may take for your product to reach you, may vary. Please consider this when purchasing and keep in mind we are at a rural location and shipping takes another day or two longer than in city transit.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t take any responsibility for item lost or damaged while in transit.
Please read these term carefully as by shopping with us you agree to our returns policy.